Frequently Asked Questions

We are located at 161 H.V. Dela Costa St. Salcedo Village, Bel-Air, Makati City.

The Hotel’s standard check-in time is at 2 p.m. and the standard check-out time is at noon the next day.

Yes, an early check-in between 12 pm to 2 pm is complimentary, subject to availability. For an early check-in between 9 am to 12 pm, a half-day room rate charge will apply (subject to availability). Should you like to have a guaranteed early check-in, you have to book the full night before your arrival.

Yes, a late check-out between 12 pm to 1 pm is complimentary, subject to availability. For a late check-out between 2 pm to 6 pm, a half-day room rate charge will apply (subject to availability). A full night room charge will apply for check-out from 6 pm onwards.

Guest needs to present a valid government photo ID along with the printed or electronic booking confirmation upon arrival.

We accept cash, major credit/debit cards, direct deposit, GCash and GrabPay.

You may view all of our promotions here.

Yes, we offer a laundry service. You may view the price list here.

No, we do not offer day-use rooms at the moment.

Yes, please be guided to the following airport transportation rates.

1. Sedan (1 person with baggage) - Php 1,900/ way
2. Innova (2 persons with baggage) - Php 2,100/ way
3. Van (3-4 persons with baggage) - Php 2,900/way

No, please be informed that the hotel is a 100% non-smoking facility.

Yes, all suites have a kitchen which consists of cutlery, plates, glassware, rice cooker, microwave oven, electric stove, electric kettle, tea and coffee tray, pans, and two-door refrigerator.

Yes. However, please be advised that all balconies are closed and inaccessible for safety and security reasons.

You can check all room amenities here.

Yes. The credit card owner must submit a credit card authorization form. You may download the form here.

No. For all booking amendments, please send a request to us directly at rsvn@onepacificplaceresidences.com.

No, we only allow all registered guests to check in to their room.

Yes, we have minibars available in all guest rooms.

Yes, an extra bed charge is Php 1,000 net per room per night. The extra bed with breakfast is Php 1,500 net per room per night.

Yes, we have a fitness center located on the 6th floor of the hotel. It is open daily from 6 am to 10 pm.

Yes. The gym is open daily from 6 am to 10 pm.

No, we do not accept pets at the hotel.

The nearest airport to the Hotel is Ninoy Aquino International Airport which is approximately 10 km away.

Yes, all guests are required to settle an incidental deposit of Php 1,000 net per night.

Yes. You may refer to the cancellation policy of your booking.

Yes, there is one (1) complimentary parking slot per car per room, subject to availability on a first come first serve basis.

Yes, however, our rooms are subject to room availability. Applicable charges and rate differences may be applied.

Yes, we do offer complimentary luggage storage for all registered guests. Please keep in mind that any oversized and suspicious items may be denied storage.

Yes, children ages 11 years old and below are allowed to stay free of charge as long as they are accompanied by their parents/guardian. The number of kids allowed depends on the maximum occupancy of the room.

Yes, the breakfast buffet is served daily at The Strand Café from 6 am to 10 am.

Yes, the LAN internet port is available in some rooms. You may request to the Front Desk upon arrival.

You may see our all-day menu here.

Yes. The pool is open daily from 6 am to 10 pm.

Yes, however, it is subject to the approval of the property admin. Guests who would like to conduct a photoshoot in the hotel’s common areas must submit a letter of intent to the admin office via email at info@onepacificplaceresidences.com at least two (2) days before the scheduled photoshoot.