FAQs

1 Where are you located?
We are located at 161 H.V. Dela Costa St. Salcedo Village, Bel-Air, Makati City.
2What are the hotel’s check-in time and check-out time?
The Hotel’s standard check-in time is at 2 p.m. and the standard check-out time is at noon the next day.
3Do you allow early check-in?

Yes, an early check-in between 12 pm to 2 pm is complimentary, subject to availability. For an early check-in between 9 am to 12 pm, a half-day room rate charge will apply. Should you like to have a guaranteed early check-in, you have to book the full night before your arrival.

4Do you allow late check-out?

Yes, a late check-out between 12 pm to 1 pm is complimentary, subject to availability. For, a late check-out between 2 pm to 6 pm, a half-day room rate charge will apply. A full night room charge will apply for check-out from 6 pm onwards.

5What documents do I need to present upon check-in?

Guest needs to present a valid government photo ID along with the printed or electronic booking confirmation upon arrival and vaccination card/certificate.

6What payment methods are accepted?
We accept cash, major credit/debit cards, and direct deposit.
7What are your existing promotions?

You may view all of our promotions here.

8Do you have an on-site laundry service?

Yes, we offer a laundry service. You may view the price list here.

9Do you offer day-use rooms?

No, we do not offer day-use rooms at the moment.

10Do you offer airport pick-up/drop-off transportation?

Yes, please be guided to the following airport transportation rates.
i. Sedan (1 person with baggage) - Php 1,600/ way
ii. Innova (2 persons with baggage) - Php 1,800/ way
iii. Van (3-4 persons with baggage) - Php 2,600/way

11Do you have smoking rooms?
No, please be informed that the hotel is a 100% non-smoking facility.
12Do you have rooms with a kitchen?

Yes, all suites have a kitchen which consists of cutlery, plates, glassware, rice cooker, microwave oven, electric stove, electric kettle, tea and coffee tray, pans, and two-door refrigerator.

13Do you have rooms with balconies?
Yes. However, please be advised that all balconies are closed and inaccessible for safety and security reasons.
14What are the room amenities?
You can check all room amenities here.
15Can I book a room for someone else using my credit card?

Yes. The credit card owner must submit a credit card authorization form. You may download the form here.

16Can I modify my reservation on your website?

No. For all booking amendments, please send a request to us directly at rsvn@onepacificplaceresidences.com.

17Can someone else check in on my behalf?
No, we only allow all registered guests to check in to their room.
18Are there minibars in the room?
Yes, we have minibars available in all guest rooms.
19Are extra beds available?

Yes, an extra bed charge is Php 1,000 net per room per night. The extra bed with breakfast is Php 1,500 net per room per night.

20Is there a fitness center?
Yes, we have a fitness center located on the 6th floor of the hotel.
21Is the gym open?
Yes. The gym is open from 7 am to 10 pm daily (prior reservations for gym access is required).
22Is the hotel pet-friendly?
No, we do not accept pets at the hotel.
23What airports are nearby?
The nearest airport to the Hotel is Ninoy Aquino International Airport which is approximately 10 km away.
24Do you require an incidental deposit upon check-in?
We are waiving the incidental deposit for guests on an overnight stay. However, all guests staying in a minimum of 3-night stay are required to have an incidental deposit of Php 1,000 net per room per night.
25Can I cancel my booking?
Yes. You may refer to the cancellation policy of your booking.
26Do you offer parking slots for hotel guests?

Yes, there is one (1) complimentary parking slot per car per room, subject to availability on a first come first serve basis.

27Can I change my room type upon check-in?
Yes, however, our rooms are subject to room availability. Applicable charges and rate differences may be applied.
28Can I store my bag?

Yes, we do offer complimentary luggage storage for all registered guests. Please keep in mind that any oversized and suspicious items may be denied storage.

29Do kids stay free?

Yes, children ages 11 years old and below are allowed to stay free of charge as long as they are accompanied by their parents/guardian. The number of kids allowed depends on the maximum occupancy of the room.

30Do you offer a breakfast buffet?
Yes, the breakfast buffet is offered on selected dates depending on the Hotel’s occupancy level during your stay.
31Do you have a LAN internet port in the room?
Yes, the LAN internet port is available in some rooms. You may request to the Front Desk upon arrival.
32Can I see your menu?
You may see our all-day menu here.
33Do you accept staycations?
Yes. Staycations and other leisure-related stays are accepted.
34Is the pool open?
Yes. The pool is open from 7 am to 10 pm daily (prior reservations for pool access is required).

Quarantine Stay

1Are you a DOH-BOQ-Accredited Quarantine Hotel?

Yes, the Hotel is an accredited quarantine facility by the Department of Health - Bureau of Quarantine.

2How much does it cost for a quarantine stay?

The Hotel currently offers a special promotion for quarantine stays. Please click here for more details.

3Does all quarantine stay on a single occupancy?

For safety purposes, we highly encourage our guests on quarantine to be on single occupancy. Multiple guests like families and friends may stay in one big room or suite as long as they can provide requirements in item number 5.

4What are the requirements for guests on quarantine that will stay with multiple guests?

The guests must present proof of kinship (e.g. Marriage Certificate, Birth Certificate) or documents stating that they are both living in the same household (e.g. valid government-issued photo IDs, billing indicating the same home address, Certificate of Residency from LGU).

5What are full-board meals?

A full-board meal includes breakfast, lunch, and dinner.

6What kind of food is included in full-board meals?

The full-board meal provision is at Chef’s discretion. Please inform us of any food restrictions, allergies, and other special needs (e.g. halal, vegetarian, etc.) so we can customize your meal plan during quarantine.

7Can guests book without full-board meals?

Yes, you may order through room service at our restaurant.

8Are guests on quarantine allowed to go out of the hotel?

As mandated by the government, all guests on quarantine are strictly prohibited from going out of the room.

9Do you allow visitors during my quarantine?

No, all guests on quarantine are prohibited to accept visitors during stay.

10If a guest on quarantine received an RT-PCR positive result, what do you do?

The guest will be assisted by Makati City Epidemiological Surveillance Unit (CESU) accordingly.

11Is there a refund if the guest receives the RT-PCR test results earlier than the entire stay duration?

Yes, a refund may be provided should you book your quarantine longer than required.

12Do you provide a refund if a guest will cancel the reservation due to flight cancellation?

Yes, we may provide a full refund as long as the guest may provide proof of flight cancellation.

13Can I request for any gym equipment delivered to my room during quarantine?

No, we do not offer such services.