1 Where are you located?
We are located at 161 H.V. Dela Costa St. Salcedo Village, Bel-Air, Makati City.
2What are the hotel’s check-in time and check-out time?
The Hotel’s standard check-in time is at 2 p.m. and the standard check-out time is at noon the next day.
3Do you allow early check-in?
Yes, an early check-in between 12 pm to 2 pm is complimentary, subject to availability. For an early check-in between 9 am to 12 pm, a half-day room rate charge will apply (subject to availability). Should you like to have a guaranteed early check-in, you have to book the full night before your arrival.
4Do you allow late check-out?
Yes, a late check-out between 12 pm to 1 pm is complimentary, subject to availability. For a late check-out between 2 pm to 6 pm, a half-day room rate charge will apply (subject to availability). A full night room charge will apply for check-out from 6 pm onwards.
5What documents do I need to present upon check-in?
Guest needs to present a valid government photo ID along with the printed or electronic booking confirmation upon arrival.
6What payment methods are accepted?
We accept cash, major credit/debit cards, direct deposit, GCash and GrabPay.
7What are your existing promotions?
You may view all of our promotions here.
8Do you have an on-site laundry service?
Yes, we offer a laundry service. You may view the price list here.
9Do you offer day-use rooms?
No, we do not offer day-use rooms at the moment.
10Do you offer airport pick-up/drop-off transportation?
Yes, please be guided to the following airport transportation rates.
- Sedan (1 person with baggage) - Php 1,900/ way
- Innova (2 persons with baggage) - Php 2,100/ way
- Van (3-4 persons with baggage) - Php 2,900/way
11Do you have smoking rooms?
No, please be informed that the hotel is a 100% non-smoking facility.
12Do you have rooms with a kitchen?
Yes, all suites have a kitchen which consists of cutlery, plates, glassware, rice cooker, microwave oven, electric stove, electric kettle, tea and coffee tray, pans, and two-door refrigerator.
13Do you have rooms with balconies?
Yes. However, please be advised that all balconies are closed and inaccessible for safety and security reasons.
14What are the room amenities?
You can check all room amenities here.
15Can I book a room for someone else using my credit card?
Yes. The credit card owner must submit a credit card authorization form. You may download the form here.
17Can someone else check in on my behalf?
No, we only allow all registered guests to check in to their room.
18Are there minibars in the room?
Yes, we have minibars available in all guest rooms.
19Are extra beds available?
Yes, an extra bed charge is Php 1,000 net per room per night. The extra bed with breakfast is Php 1,500 net per room per night.
20Is there a fitness center?
Yes, we have a fitness center located on the 6th floor of the hotel. It is open daily from 6 am to 10 pm.
21Is the gym open?
Yes. The gym is open daily from 6 am to 10 pm.
22Is the hotel pet-friendly?
No, we do not accept pets at the hotel.
23What airports are nearby?
The nearest airport to the Hotel is Ninoy Aquino International Airport which is approximately 10 km away.
24Do you require an incidental deposit upon check-in?
Yes, all guests are required to settle an incidental deposit of Php 1,000 net per night.
25Can I cancel my booking?
Yes. You may refer to the cancellation policy of your booking.
26Do you offer parking slots for hotel guests?
Yes, there is one (1) complimentary parking slot per car per room, subject to availability on a first come first serve basis.
27Can I change my room type upon check-in?
Yes, however, our rooms are subject to room availability. Applicable charges and rate differences may be applied.
28Can I store my bag?
Yes, we do offer complimentary luggage storage for all registered guests. Please keep in mind that any oversized and suspicious items may be denied storage.
29Do kids stay free?
Yes, children ages 11 years old and below are allowed to stay free of charge as long as they are accompanied by their parents/guardian. The number of kids allowed depends on the maximum occupancy of the room.
30Do you offer a breakfast buffet?
Yes, the breakfast buffet is served daily at The Strand Café from 6 am to 10 am.
31Do you have a LAN internet port in the room?
Yes, the LAN internet port is available in some rooms. You may request to the Front Desk upon arrival.
32Can I see your menu?
You may see our all-day menu here.
33Is the pool open?
Yes. The pool is open daily from 6 am to 10 pm.
34Can we conduct a photoshoot in the hotel’s common areas?
Yes, however, it is subject to the approval of the property admin. Guests who would like to conduct a photoshoot in the hotel’s common areas must submit a letter of intent to the admin office via email at firstname.lastname@example.org at least two (2) days before the scheduled photoshoot.