FAQs
Yes, an early check-in between 12 pm to 2 pm is complimentary, subject to availability. For an early check-in between 9 am to 12 pm, a half-day room rate charge will apply. Should you like to have a guaranteed early check-in, you have to book the full night before your arrival.
Yes, a late check-out between 12 pm to 1 pm is complimentary, subject to availability. For, a late check-out between 2 pm to 6 pm, a half-day room rate charge will apply. A full night room charge will apply for check-out from 6 pm onwards.
Guest needs to present a valid government photo ID along with the printed or electronic booking confirmation upon arrival and vaccination card/certificate.
You may view all of our promotions here.
Yes, we offer a laundry service. You may view the price list here.
No, we do not offer day-use rooms at the moment.
Yes, please be guided to the following airport transportation rates.
i. Sedan (1 person with baggage) - Php 1,900/ way
ii. Innova (2 persons with baggage) - Php 2,100/ way
iii. Van (3-4 persons with baggage) - Php 2,900/way
Yes, all suites have a kitchen which consists of cutlery, plates, glassware, rice cooker, microwave oven, electric stove, electric kettle, tea and coffee tray, pans, and two-door refrigerator.
Yes. The credit card owner must submit a credit card authorization form. You may download the form here.
No. For all booking amendments, please send a request to us directly at rsvn@onepacificplaceresidences.com.
Yes, an extra bed charge is Php 1,000 net per room per night. The extra bed with breakfast is Php 1,500 net per room per night.
Yes, there is one (1) complimentary parking slot per car per room, subject to availability on a first come first serve basis.
Yes, we do offer complimentary luggage storage for all registered guests. Please keep in mind that any oversized and suspicious items may be denied storage.
Yes, children ages 11 years old and below are allowed to stay free of charge as long as they are accompanied by their parents/guardian. The number of kids allowed depends on the maximum occupancy of the room.
Quarantine Stay
Yes, the Hotel is an accredited quarantine facility by the Department of Health - Bureau of Quarantine.
The Hotel currently offers a special promotion for quarantine stays. Please click here for more details.
For safety purposes, we highly encourage our guests on quarantine to be on single occupancy. Multiple guests like families and friends may stay in one big room or suite as long as they can provide requirements in item number 5.
The guests must present proof of kinship (e.g. Marriage Certificate, Birth Certificate) or documents stating that they are both living in the same household (e.g. valid government-issued photo IDs, billing indicating the same home address, Certificate of Residency from LGU).
A full-board meal includes breakfast, lunch, and dinner.
The full-board meal provision is at Chef’s discretion. Please inform us of any food restrictions, allergies, and other special needs (e.g. halal, vegetarian, etc.) so we can customize your meal plan during quarantine.
Yes, you may order through room service at our restaurant.
As mandated by the government, all guests on quarantine are strictly prohibited from going out of the room.
No, all guests on quarantine are prohibited to accept visitors during stay.
The guest will be assisted by Makati City Epidemiological Surveillance Unit (CESU) accordingly.
Yes, a refund may be provided should you book your quarantine longer than required.
Yes, we may provide a full refund as long as the guest may provide proof of flight cancellation.
No, we do not offer such services.
